Ask from where you are
Use the current screen and authorized records to make a request more specific and useful.
MOSAIC VOICE
Speak naturally.
Stay in context.
A conversational way to work with the application already in front of you. Find information, move to the relevant view and prepare the next step through a shared conversation.
See the response take shape
Connect conversation with navigation and on-screen results, so spoken and visual interactions support each other.
Review before commitment
Prepare an action for inspection. Consequential steps belong behind an explicit review and confirmation.
In practice
A concierge beside the work.
A relationship professional asks to find a collector and prepare a follow-up. The interface brings the relevant context into view and presents the proposed action for review. Conversation supports the existing workflow rather than creating another customer record.
Implementation context
MCI is the first Mosaic Voice implementation. Reuse across other applications is part of the service design; availability depends on each application’s tools and integration.